There are several reasons why an item you ordered may not have arrived:

Larger items are normally delivered using Initial City Link and will only take between 1-2 days. Delivery usually takes 2–3 working days (from date of posting), if despatched using Royal Mail.

Smaller gift items are delivered using Royal Mail Standard or registered post but we will need to wait 14 days before being able to trace lost some items. If you think your item has been lost (and the initial 14 days have passed), please send an email to notreceived@ToysGamesGifts.com

If an item goes out of stock and we expect to receive new stock within a reasonable time we will hold your order and dispatch the item to you as soon as stock is available.

If an item becomes unavailable (which means we are unexpectedly unable to fulfil you order and are unlikely to receive new stock within a reasonable time) we will email you to let you know and automatically refund your card.

If we cannot process payment for any reason, we will email you to let you know and ask you to access your account and update your card or bank details as necessary.